Real estate is one of the most critical decisions that you can make when building a franchise business. Here’s how to choose locations the right way.


Every day you need to take care of the people who take care of your guests. Here how to manage your human capital to set them up for success.


You’ll have a lot more insight into your monthly financials if you identify three critical business metrics, and monitor them on a daily basis.


Donald Burns (The Restaurant Coach™) explains why loyalty programs are a much wiser path to success than giving away your product.

“The best feedback you’ll ever get is from your trashcan.” Hammersmith Sandwich Company’s Shawn Rafferty discusses his DIY journey from dishwasher to owner.


If your restaurant is falling short of expectations, these common management errors might be to blame.


There’s so much great data buried in your restaurant reports — but you have to know where to look. Here are the restaurant metrics worth keeping an eye on.

Technology is having as much of an impact on quick-service restaurant franchises as drive-thrus did when they were introduced in the ’60s and ’70s.


Think of capital as money to buy things and working capital as money to pay bills. Here are some things that restaurant owners have to know regarding working capital.

It’s better to have one amazing store than two mediocre ones. Before you expand your business, make sure you have these four things in place.