Employee Handbook: 5 Reasons Why Every Small Business Needs One

In the corporate world, employee handbooks are pretty ubiquitous. Nearly everyone who starts a position at a large company is given a booklet, packet, or online manual to peruse on their first day at the office. However, when it comes to small businesses, employee handbooks may be completely absent — job parameters and company policies […]

Three Tricks for Dealing With Negative Customer Feedback

Negative feedback doesn’t have to be the end of the story. It’s how you respond and what you learn that really matters.