How Complaint Handling Can Drive Your Business’s Growth

Effective complaint handling can make the difference between successful companies and ones that struggle to stay in business.


5 Customer Service Tips That Will Make Clients Love You

Companies like Nordstrom, Disney, and Zappos are famous for their customer service. Here's how your small business can replicate their success.

9 Ways to Grow and Manage Your Restaurant’s Online Reputation

What customers say about you online can make or break your restaurant. Use these tips to maximize your positive reviews and squash the negative ones.

4 Tips To Deal With Post-Holiday Returns

Tis the season for increased selling opportunities, strong sales, and an abundance of customers. Unfortunately, it’s also also the season of holiday returns.


3 Essential Marketing Concepts for Attracting New Customers

Before you spend a fortune on marketing for your small business, make sure you understand what really drives customer acquisition.