Posts

Using surveys to improve your business

How to Use Surveys to Drive Success in Your Small Business

2018-06-04

Minyang Jiang

Surveys are one of the most reliable ways to get real feedback from your customers. In the pre-internet era, running a survey was quite expensive and time-consuming, which meant not all companies could afford to use them. Today, in the middle of the digital era, we have diverse software and communication technologies that allow business […]

How to ask customers for reviews (and actually get them)

2018-02-26

Minyang Jiang

How to ask customers for reviews (and actually get them) marketingland.com – Outside of the food and hospitality industry, it can be a real struggle for businesses to get positive reviews. Consumers don’t typically review their landscaper, gym, car rental agency and many other business types that they interact with on

7 Ways to Use That Dead Time While Your Customers Are On Hold

2018-02-26

Minyang Jiang

7 Ways to Use That Dead Time While Your Customers Are On Hold   Congratulations: you’ve created a successful sales funnel and now you’re fielding calls left and right. But, your work is not done yet: after laying the groundwork to get those customers and prospects to call, don’t blow it all with a poorly […]

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Three Tricks for Dealing With Negative Customer Feedback

2015-10-05

Minyang Jiang

Negative feedback doesn’t have to be the end of the story. It’s how you respond and what you learn that really matters.