Posts

customer-complaint

How Complaint Handling Can Drive Your Business’s Growth

2017-11-29

Ben Goldstein

Effective complaint handling can make the difference between successful companies and ones that struggle to stay in business.

sad-face-response-survey

Three Tricks for Dealing With Negative Customer Feedback

2015-10-05

Ben Goldstein

Negative feedback doesn’t have to be the end of the story. It’s how you respond and what you learn that really matters.