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How to put “hospitality” back into the restaurant industry


Minyang Jiang

How to put “hospitality” back into the restaurant industry


restaurant-hospitality.com – I was recently talking with a chef friend who gets it. He’s owned his own fine dining restaurants and one of his secrets to success was treating every guest as if they were the most important guest, even when his restaurant was full. I had the same philosophy for all the years I owned and operated restaurants and as we were chatting, we suddenly wondered why so many restaurants in the hospitality business are missing the hospitality.

True hospitality is in many cases a lost art. Generations ago, gas stations would wash your windshield and check your oil and restaurants would thrive by providing exemplary service. You would be greeted at the door by name, the host would take your coat, seat you at your favorite table and the owner or maitre’d would make sure that every aspect of your dining experience was unforgettable. This approach began with one singular mission: Treat every customer like they were your only customer and train each and every staff member genuinely to care about making each experience everything it could and should be.